Refund Timeline

Last updated: 07/11/2025

This document explains the typical timelines for processing approved refunds for payments made to 8Queens Software Technologies Private Limited.

1. Refund Approval

All refund requests are reviewed internally. If a refund is approved as per our Refund & Cancellation Policy, the refund will be initiated from our side within the stated timelines below.

2. Processing Time

• Initiation: Within 3–5 business days from the date of refund approval by 8Queens.
• Credit to Customer: Usually within an additional 4–7 business days, depending on the payment gateway and the customer’s bank or card issuer.

In total, the refund is typically completed within 7–10 business days from the date of approval.

3. Mode of Refund

Refunds will be processed only to the original mode of payment used at the time of transaction (for example, same card, UPI ID, or bank account), as per payment gateway and regulatory guidelines.

4. Delays

Any delay in crediting the refunded amount after initiation is usually due to processing times of the payment gateway, banks, or card networks. 8Queens will not be responsible for such external delays but will support you with transaction references if needed.

5. Contact for Refund Status

For queries related to refund status, please share your transaction details and contact:

Email: vimalraj@8queens.com